Shipping policy
At DES®Floral, we are committed to delivering high-quality custom artificial flower bouquets to customers worldwide. We offer fast and reliable international shipping, with an estimated delivery time of 5-10 days.
1. Shipping Destinations
We ship worldwide, including the United States, Canada, Europe, Australia, and other international locations.
2. Processing Time
- Custom orders require 5-10 Days processing time, which will be communicated at the time of purchase.
3. Estimated Delivery Time
- Standard Shipping: 5-10 business days (depending on the destination).
- Express Shipping: 3-5 business days (available upon request for an additional cost).
- Delivery times may vary due to factors such as customs clearance, local carrier delays, and unforeseen circumstances.
4. Shipping Costs
- Shipping costs are calculated at checkout based on the destination and order size.
- We may offer free shipping promotions for bulk orders—please check our website for updates.
5. Tracking Your Order
- Once your order is shipped, you will receive a tracking number via email to monitor the delivery status.
- Tracking updates may take 24-48 hours to reflect after the package is dispatched.
6. Customs, Duties & Taxes
- International orders may be subject to customs duties, taxes, or import fees, which vary by country.
- The customer is responsible for any applicable customs charges. Please check with your local customs office for more information.
7. Lost or Delayed Shipments
- If your order is delayed beyond the estimated delivery time, please contact us for assistance.
- We are not responsible for shipping delays caused by customs, carrier issues, or force majeure events.
8. Contact Us
For any shipping inquiries or concerns, please reach out to us:
DES®Floral
Email: support@desfloral.com
WeChat: +8619953230745
Address: 166 Xiaohan Village Industrial Park, Huanxiu Office, Jimo District, Qingdao, China
We strive to provide a seamless shipping experience and ensure that your custom artificial floral arrangements arrive on time and in perfect condition.