Shipping policy

At DES®Floral, we are committed to delivering high-quality custom artificial flower bouquets to customers worldwide. We offer fast and reliable international shipping, with an estimated delivery time of 5-10 days.

1. Shipping Destinations

We ship worldwide, including the United States, Canada, Europe, Australia, and other international locations.

2. Processing Time

  • Custom orders require 5-10 Days processing time, which will be communicated at the time of purchase.

3. Estimated Delivery Time

  • Standard Shipping: 5-10 business days (depending on the destination).
  • Express Shipping: 3-5 business days (available upon request for an additional cost).
  • Delivery times may vary due to factors such as customs clearance, local carrier delays, and unforeseen circumstances.

4. Shipping Costs

  • Shipping costs are calculated at checkout based on the destination and order size.
  • We may offer free shipping promotions for bulk orders—please check our website for updates.

5. Tracking Your Order

  • Once your order is shipped, you will receive a tracking number via email to monitor the delivery status.
  • Tracking updates may take 24-48 hours to reflect after the package is dispatched.

6. Customs, Duties & Taxes

  • International orders may be subject to customs duties, taxes, or import fees, which vary by country.
  • The customer is responsible for any applicable customs charges. Please check with your local customs office for more information.

7. Lost or Delayed Shipments

  • If your order is delayed beyond the estimated delivery time, please contact us for assistance.
  • We are not responsible for shipping delays caused by customs, carrier issues, or force majeure events.

8. Contact Us

For any shipping inquiries or concerns, please reach out to us:

DES®Floral
Email: support@desfloral.com
WeChat: +8619953230745
Address: 166 Xiaohan Village Industrial Park, Huanxiu Office, Jimo District, Qingdao, China

We strive to provide a seamless shipping experience and ensure that your custom artificial floral arrangements arrive on time and in perfect condition.