Terms of service

Welcome to DES®Floral. These Terms of Service govern your use of our website and services. By accessing or purchasing from our site, you agree to these terms. Please read them carefully.

1. General Conditions

  • By using this website, you confirm that you are at least the legal age of majority in your country or region.
  • You may not use our products for any illegal or unauthorized purpose.
  • We reserve the right to refuse service to anyone for any reason at any time.

2. Product Information & Orders

  • We specialize in custom artificial flower bouquets, and all images displayed are for reference only.
  • We strive to provide accurate product descriptions, but slight variations in color, design, or size may occur due to customization.
  • Orders require a minimum quantity of 10 bouquets per purchase.

3. Pricing & Payment

  • All prices are listed in USD and are subject to change without notice.
  • We accept various payment methods, including credit/debit cards and online payment platforms.
  • Full payment must be completed before order processing and shipment.

4. Shipping & Delivery

  • We ship worldwide, with an estimated delivery time of 5-10 business days.
  • Shipping costs are calculated at checkout and vary by destination.
  • Customers are responsible for any customs duties, taxes, or import fees.

5. Returns & Refunds

  • We offer a 30-day return policy for eligible products.
  • Custom-made or personalized orders cannot be returned unless defective or damaged.
  • Refunds are processed within 5-7 business days after receiving the returned item.

6. Intellectual Property

  • All content on this site, including images, logos, and text, is owned by or licensed to DES®Floral and is protected by copyright laws.
  • You may not copy, modify, or distribute any content without our written permission.

7. Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
  • We do not guarantee that our service will be uninterrupted, secure, or error-free.

8. Changes to Terms

  • We reserve the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website.

9. Contact Information

For any questions or concerns regarding these Terms of Service, please contact us:

DES®Floral
Email: support@desfloral.com
WeChat: +8619953230745
Address: 166 Xiaohan Village Industrial Park, Huanxiu Office, Jimo District, Qingdao, China

By continuing to use our website, you acknowledge that you have read, understood, and agreed to these Terms of Service.